A steering committee should be appropriate to handle and manage the process of implanting the governance. It is very likely that there will be duplicate information, conflicting records, incompatible data formats, and other inconsistencies that will not lend themselves to easy integration.
It is also clear that much of the perspective of management is extremely short sided; projects are selected only based on a very narrow and limited benefit view with no regard for their long-term viability.
When IT functions are separated through the organization the vision and focus will also be separated. Another strategy Case study building shared services essay encourage the support of the divisional presidents for the shared customer service is by creating awareness that the free information flow would be beneficial for all and would simplify business processes, thus allowing then to increase their bottom line, and thus their bonuses.
One potential way to improve the use of massive amounts of data is using a metadata repository.
The top management should be in forefront to creating an atmosphere of improvement continuously with a key focus on customer service to ensure the shared service center is successful. To capitalize on this opportunity the president and vice president should bring together the next level of management into a council of members to set the direction and culture of the firm in a way that promotes unity and mutual respect.
Centralization has been negatively viewed within the organization but the new VP has been able to alleviate some of the hostility by centralizing purchasing of equipment and software. The company is not in Case study building shared services essay position to strengthen its brand since no divisions work together.
The competition will focus results and pressures on the revenue stream. Gaining compliance by all of the business areas will be the most difficult part of this solution; the ingrained attitude of self-preservation that exists at RR Communication will be difficult to overcome.
Many of the departments have complained that a shared system would cause them to be overlooked; however, offering this type of inventive would both encourage them to make enhancements of the system while simultaneously demonstrating that their opinions count. Hence, there will be need to have them trained to provide a central service to the customers.
Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.
Implementation Challenges The advantages of a shared IT system eliminate some of the above-mentioned problems. Do you think the DIOs have a dotted line relationship with their divisional presidents and a dotted line to Patton; or is it the other way round?
This council should be responsible for creating and fostering an atmosphere that shows the benefits of the firm functioning as one. Information management policy needs to be implemented.
What metrics might be useful? Eliminating the divisions will save some costs that would otherwise be used for the services of the auditors at every division. This will improve the perception of their whole company as a brand and the standing of the company can be improved as well as customer satisfaction.
In addition, lack of common information makes it hard for the overall management to monitor the businesses.
With the consolidated information, customers will only need to visit one department from which other information concerning other divisions can be met. It is very likely that there will be duplicate information, conflicting records, incompatible data formats, and other inconsistencies that will not make integration easy.
The current managerial atmosphere has been around so long, the attitude of individualism has been deeply imbedded in the corporate culture.
Incentive programs drive people to reach specific targets by offering them tangible rewards beyond their current compensation. Leadership must begin at the top, and the success or failure of a company often reflects the abilities of its leadership.
Through the same procedures and practices, the company can reduce file systems redundancy within the organization and enhance efficient document retention as well as reduce costs.
As more and more systems have been patched together to fulfill immediate gaps, the overall collection of programs has become a cumbersome, inefficient, and unmanageable mess. A single system for multiple department of services remove data redundancy like customer calls entry, customer information entry etc.
More so, lack of common information makes it hard for the overall management to monitor the businesses. A serious challenge to the consolidation of data at RR Communication will be consolidating all of the different information from around the firm into a single enterprise data warehouse.
Information stewardship involves the ownership and control of information to reduce discrepancies and redundancies. Each should be given the opportunity to contribute to the policy, and each individual needs should be addressed.
This will help ease the IT and business relationship 2.
Coordination among the auditors will be efficient since information is collected from one point where all information concerning company accounts is stored. More so, considering they are used to be in control, it is important to remind them that having a shared service will not mean having to get decisions from above; rather, the shared service is meant to make operations of the whole organization work in harmony for the purpose of easy monitoring and ease for the customers.
At RR communications, it is obvious there is a problem that needs to be handled if they are to avoid losing customers.Get in touch with us to get help with Building Shared Services at RR Communications Case Study Essay Help or any other essay topic "I need someone to help me with Building Shared Services at RR Communications Case Study Essay Help".
Nandika Navoda Caldera Professor Hank Morelli MIS 12 th February Building Shared Services at RR Communications (Case Study 03) RR communications is a service provider with multiple business segments%(20).
Building Shared Services at RR Communications Case Study Academic Essay List the advantages of a single customer service center for RR wine-cloth.com are six of them. Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.
Case 4 Matt Lombardo Building Shared Services at RR Communications Key Issues 1. There is a lot of competition in the telecommunication field. The competition will focus results and. Building Shared Services at RR Communications In RR communications, it is obvious there is a problem that needs to be handled if they are to avoid losing customers since some have already complained concerning the issue.
Case Study Building shared services and Integrating IT business units IST, November 13th Varsha V Rao Wilmington University TABLE OF CONTENTS.Download